Application Technical Support

• Act as a focal point of contact for the End User issues/requests/incident.
• Monitor systems are fully operational, and any loss of service is restored in a timely and efficient manner.
• Problem determination, workaround resolution, root cause analysis, major incident management.
• Liaise with application vendor to help resolve incidents and any requests.
• Perform all related routine tasks assigned by team leads/manager such as Daily reports, weekly reports, and monthly reports.
• Regularly updating database security and enhancing database systems performance and efficiency.
• Should be able to wirte SQL queries e.g MSSQL, MySQL Should have a good knowledge of system and network administration Academic Requirements: ·
• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
• Demonstrable experience as an Application Support Engineer in a related field.
• Having good knowledge of programming languages such as SQL Server and databases is an advantage.
• Good Knowledge of working on Windows server and client operating system is an advantage.
• Ability to document configuration changes and monitor performance.
• Exceptional ability to provide end user support.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Familiarity with ITIL service management life cycle.
• Any IT related certification will be added advantage
• Exceptional communication skills.

Experience: 3 to 5 years Academic Requirements:

• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
• Demonstrable experience as an Application Support Engineer in a related field.
• Good knowledge of programming languages, SQL Server and databases.
• Ability to document configuration changes and monitor performance.
• Exceptional ability to provide end user support.
• Advanced proficiency in determining the causes of application errors and repairing them
• Familiarity with ITIL service management life cycle
• Any IT related certification will be added advantage.
• Exceptional communication skills. Experience: 3 to 5 years