You will be primarily responsible for growing the company's online website/presence and other platforms such as amazon, Noon etc.
Other responsibilities will include:
Playing a key role in handling customer operations.
Establishing performance goals for direct-to-consumer business, all E-com platforms website and digital channels.
Creating, updating, and managing performance forecasts and marketing budgets.
Developing and leading short and long-term eCommerce strategies to grow revenue and increase conversion rate.
Identifying and planning for website enhancements, digital campaigns, promotional initiatives, and merchandizing strategies.
Be accountable for e-commerce, email, and SEO initiatives.
Organize logistics/transportation activities, including storage of goods, orchestrating transportation movements, and arranging for services as necessary.
Assist the website and digital marketing team.
Register, distribute and monitor tasks of website development, SEO, SMO, and digital marketing.
Effectively communicate with Technical Support, Developers, and Designer for any improvement.
Maintain quality service by establishing and enforcing organization standards.
Analyze all new online business opportunities and recommend ways to improve efficiency and reduce costs.
Assist with the preparation of annual budget, scheduling of expenditures & controlling of costs, analysis of variances and initiate corrective action.
Maintain relationships with clients by providing support, information, and guidance.
Prepare the list of fast-moving products and ensure their availability.
Handle customer enquiries/complaints through online customer support chat(online chat).
Receive the order from customers through phone and place it on the system.
Monitor the out-of-stock reports and communicate it to the concerned department.
Supervise everyday working of department operating process and identify ways to improve efficiency.
Analyze and identify all performance related issues and ensure appropriate steps are taken to prevent loss of business/revenue.
Prepare sales reports by collecting, analyzing, and summarizing information on daily basis.
