Patient Relations Officer

Duties and Responsibilities

• Provide friendly, quality client care to the patients.
• Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls.
• Schedule appointments, obtaining all necessary data concerning the patient and owner.
• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
• Check and greet clients in a professional, friendly, hospitable manner.
• Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
• Assist in the updating of client files, follow up with clients when indicated.
• As required, enter data into the computer system, retrieve and modify computerized records.
• Protects patients' rights by maintaining confidentiality of personal, medical, and financial information.
• Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports, and other documents.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Handling the OT List, check the files if correct.
• Scanning Files.
• Confirming Patients’ Appointments.
• Escorting patients, assisting call centres and being available in front reception.
• Must be able to maintain a positive working environment.
• Responsible for patient admission during night duties or whenever it is needed.
• Perform other duties as assigned.

Skills

• Communication skills
• Information collection and management
• Planning and organizing
• Attention to detail
• Customer service skills
• Adaptability

Occupational Safety and Health Management

• Attends Occupational Safety and Health (OSH) programs as a mandatory requirement.
• Complying with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
• Conducts his task in a healthy and safe manner at all times.
• Reports any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.

OSH Responsibilities/Authorities/Accountabilities

Responsibilities:

• Ensures that OSHMS processes are implemented and maintained in compliance with OSHAD SF within and surrounding the hospital facility.
• Carries out the supervision, daily planning and directing of the facility management team in performing OSH tasks.
• Initiates and undertake actions to prevent the occurrence of OSH nonconformities.
• Ensures and carry out safe and healthy working/practice within the facility.
• Provides facility management related OSH reports to the Owner and/or Hospital Administrator or to other authorized personnel by the Owner (e.g., OSH Officer).
• Participates in coordinating with the authorities for work permit, inspections, approvals, etc. along with the hospital’s authorized personnel.
• Performs any other OSH duties as and when required.

Accountabilities:

• Ensures that OSHMS of BIH is developed and implemented
• Ensures that organization should be profitable
• Looks for business opportunities
• Ensures that all operation meet the legal requirements
• Ensures that the health, safety, and well-being of employees are taken care of.
• Reports to the Quality Director and Hospital Administrator.

Infection Control

• All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.

Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.

Quality

• Be aware of Mission, Vision and Values
• Comply with Law and regulations requirements
• Implement Standardized Hospital Wide management system
• Keep updated with most current updated guidelines, trainings, related policies procedures, plans and related documents in the shared folder, attend drills and share related quality activities and improvement projects
• Teamwork in departmental and interdisciplinary hospital wide team approach to Quality related activities monitor, improve, and maintain the quality and patient safety hospital wide complying with Law and regulations requirements, DOH requirements, JAWDA requirements and JCIA accreditation requirements.

Duties and Responsibilities

• Provide friendly, quality client care to the patients.
• Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls.
• Schedule appointments, obtaining all necessary data concerning the patient and owner.
• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
• Check and greet clients in a professional, friendly, hospitable manner.
• Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system.
• Assist in the updating of client files, follow up with clients when indicated.
• As required, enter data into the computer system, retrieve and modify computerized records.
• Protects patients' rights by maintaining confidentiality of personal, medical, and financial information.
• Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports, and other documents.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Handling the OT List, check the files if correct.
• Scanning Files.
• Confirming Patients’ Appointments.
• Escorting patients, assisting call centres and being available in front reception.
• Must be able to maintain a positive working environment.
• Responsible for patient admission during night duties or whenever it is needed.
• Perform other duties as assigned.

Skills

• Communication skills
• Information collection and management
• Planning and organizing
• Attention to detail
• Customer service skills
• Adaptability

Occupational Safety and Health Management

• Attends Occupational Safety and Health (OSH) programs as a mandatory requirement.
• Complying with all OSH policies & procedures and legal requirements regarding Occupational Safety and Health Management System.
• Conducts his task in a healthy and safe manner at all times.
• Reports any untoward events that will impact the occupational, safety & health of patients, staff, contractors, facilities, operations, etc.

OSH Responsibilities/Authorities/Accountabilities

Responsibilities:

• Ensures that OSHMS processes are implemented and maintained in compliance with OSHAD SF within and surrounding the hospital facility.
• Carries out the supervision, daily planning and directing of the facility management team in performing OSH tasks.
• Initiates and undertake actions to prevent the occurrence of OSH nonconformities.
• Ensures and carry out safe and healthy working/practice within the facility.
• Provides facility management related OSH reports to the Owner and/or Hospital Administrator or to other authorized personnel by the Owner (e.g., OSH Officer).
• Participates in coordinating with the authorities for work permit, inspections, approvals, etc. along with the hospital’s authorized personnel.
• Performs any other OSH duties as and when required.

Accountabilities:

• Ensures that OSHMS of BIH is developed and implemented
• Ensures that organization should be profitable
• Looks for business opportunities
• Ensures that all operation meet the legal requirements
• Ensures that the health, safety, and well-being of employees are taken care of.
• Reports to the Quality Director and Hospital Administrator.

Infection Control

• All employees are personally accountable for their actions and are responsible for ensuring that they comply with infection prevention and control policies.

Health care workers are responsible for identifying infectious conditions that require specific controls to protect themselves and their patients. In addition, they are responsible for notifying the infection prevention.

Quality

• Be aware of Mission, Vision and Values
• Comply with Law and regulations requirements
• Implement Standardized Hospital Wide management system
• Keep updated with most current updated guidelines, trainings, related policies procedures, plans and related documents in the shared folder, attend drills and share related quality activities and improvement projects
• Teamwork in departmental and interdisciplinary hospital wide team approach to Quality related activities monitor, improve, and maintain the quality and patient safety hospital wide complying with Law and regulations requirements, DOH requirements, JAWDA requirements and JCIA accreditation requirements.
• High school diploma or equivalent degree.
• Knowledge of medical terminology, procedures, and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of healthcare insurance preferred