Requirements:
- Degree in Computer Engineering
- Minimum 8-10 years of Avaya experience.
- Must be well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
- Must possess T3 Level of troubleshooting provides an comprehensive level of log analysis.
- Should be good at Application level understanding and should be comfortable performing Upgrades and patch updates.
- Should have In-depth technical knowledge of server and VM architecture.
- Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
- Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket.
- Working knowledge of Complex call Routing architectures In past experiences is must Vendor management, Client management.
- Certifications will be a value Add for multiple applications.
