Software Support Executive

A reputed healthcare group having many clinics and pharmacies is looking for a Software Support Executive to work in the Corporate Office in Sharjah. This is a full time on-site role.Ability to prioritize and manage multiple tasks in a dynamic work environment.Candidates should be willing to relocate.

Job Responsibilities:

• Technical Support: Provide first-line technical support to end-users, troubleshooting hardware and software issues, and ensuring timely resolution of problems.
• Hardware and Software Maintenance: Assist in the installation, configuration, and maintenance of computer systems, servers, networks, and peripheral devices.
• User Training: Conduct training sessions to help users understand and make the most of available technologies, software, and tools.
• System Upgrades: Collaborate with the IT team to implement system upgrades, patches, and new applications, ensuring compatibility and security.
• Network Support: Assist in managing and maintaining the organization's network infrastructure, including routers, switches, and wireless networks.
• Security: Implement and enforce security measures to protect systems and data from unauthorized access, viruses, and other threats.
• Qualifications:
• Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred.
• Technical Skills: Proficiency in operating systems (Windows, Linux, etc.), knowledge of hardware components, troubleshooting skills, and familiarity with common software applications.
• Communication: Excellent communication skills, both written and verbal, to effectively interact with end-users and team members.