Analyze the business and technical requirements for day-to-day activities/ problems including request received from User for applications AMBIT, SIGCAP, QMS, MOSAIC etc.
Recommends multiple technical option / solution with appropriate information for the team leaders to
choose a particular option.
Make technical recommendations on Solution and systems to improve processes.
Responsible for the technical design of the applications assigned.
Provide 1st Level support for Branch application, monitor day-to-day business Application Systems
problems / errors.
Assist in setup and configurations of the software modules concerning Branch systems.
Coordinate activities with the Vendor regarding Change Requests, Technical Support etc.
Provide help during testing of Branch applications.
Assist in project support activities such as Change Request Assessment, Patch Development and Deployment
Role Purpose:
Follow up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a timely fashion.
Track, resolve and report incidents and known errors through the approved processes.
Follow the mandatory and obligatory standards set by the management in delivering the services.
Completion of the assigned tasks to satisfy the Users’ needs within agreed time frame.
Submit the report in timely manner based on ITD policies, plans and procedures and attend to meetings as per work requirements & planning policies and submit / update the tasks status through the system biweekly basis and submit reports when required related to bank group including international expansion
