Clinic Coordinator

Core Duties and Responsibilities:

• Support care delivery to patients
• Medical Centre Operation coordination
• Communicate and provide resources to patients and caregivers about patient’s conditions and treatment requirements
• Recognise and appropriately manage challenging behaviors of patients and caregivers
• Liaise and follow through with patients and all health and social care providers to keep everyone informed and updated
• Organize patient information for efficient data transfer to relevant internal staff and external providers
• Receive and collate information from new, existing, and transfer patients
• Liaise with other providers to ensure patients at risk are monitored adequately
• Conduct checks on data input to ensure quality and consistency
• Generate reports for population health management
• Coordinate among multidisciplinary teams in the provider’s setting
• Liaise with clinical and non-clinical staff for effective patient management
• Organize and manage minutes of internal meetings as needed
• Follow-up and tracking of preventive screening results to ensure the timeliness and completeness of follow-up as specifications and care-pathway

Key Interactions:
Internal Interactions:

• Clinical lead
• Physicians within the facility
• Administrative within the facility
• Other clinically trained personnel such as pharmacists, technicians, physiotherapists, nurses, etc.

External Interactions:

• Other healthcare providers
• Service providers such as rehabilitation centers, home care facilities, dialysis centers, outpatient pharmacies, etc. - Social care services are provided by psychologists, behavioral analysts, social workers, counselors, etc.
• Voluntary services

Reporting:

• Clinically-trained personnel (e.g., clinical lead, senior nurses)

Preferred Qualifications:

• Diploma or equivalent certificate in Health-related fields (e.g., Health Care Administration, Public Health, Health Education), Social Sciences or Business Administration
• Bachelor’s degree in Health-related fields (e.g., Health Care Administration, Public Health, Health Education), Social Sciences, or Business Administration

Preferred Experience:

• Minimum 2 years of experience at a healthcare provider (e.g., hospital, outpatient clinic) or with a healthcare professional
• Medical center operation and coordination
• Quality experience in JAWDA, TASNEEF KPIs
• Experience in administrative duties and use of databases
• Experience in primary care services (such as chronic disease management, and preventive services)
• Knowledge of medical terminology

Note: Experience requirements are flexible if appropriate education and training are met.
Skill Set and Attributes:

• Excellent verbal and written communication skills in English and Arabic
• Strong organizational and documentation skills and attention to detail
• Strong critical thinking and problem-solving skills
• Proficiency in the use of common word processing, presentation, spreadsheet, and email tools
• Data analysis and management skills