Job Description
The Customer Service Executive is responsible and accountable for (but not limited to) the following:
- Responsible for handling Request for Quotations (RFQs) within the time allocated including cost collection, creating the document, verifying margins and client’s conditions and distributing the quote to the client
· Acts on and off as a Sourcing Specialist and under coordination of the Team Manager (cost Crédit comparison from different suppliers), new supplier creation if necessary
- Ensure quotation sent to a client is followed up within the agreed time frame to build on customer service activities and convert the quotation to an order; further negotiations with the supplier and the client if needed
- If offer is rejected, obtain reasons for it and act proactively for future quotes with coordination with the team lead
- If offer is converted into order, prepare the PO&DN for the supplier and confirm that order will be fulfilled according to the agreed terms.
- Customer Service Executive is a person in charge of the whole operation process and a contact person for vessel, agent, client and supplier
- In charge of claims with the assistance of team lead
- Preparing and/or verifying all documents: orders, delivery notes, signed delivery notes, invoices (from the supplier and to the client)
- Posting supplier’s invoices in D365 and sending the documents to the financial department
- Creating SO in D365 based on an Excel, issuing final invoices and sending them to the client, with financial department in copy
- For offshore projects, considering special procedures, containers handling and coordination of all aspects so that service is fulfilled in accordance with the agreement.
- Attending
- Actively searching for new sales opportunities
- For new clients, checking commercial terms, KYC and creating the clients in D365
· Undertake initiatives aimed at improving the efficiency and effectiveness of service delivery to meet challenges / assisting vessels during out-of-office hours
· To ensure that all activities are carried out in accordance with the company’s Quality, Health, Safety & Environment (QHSE), Ethics & Compliance and Food Safety (if applicable) policies
· Perform any other duties as requested by the Team Leader/Commercial Manager in order to increase the sales
