Customer Happiness Executive (UAE Na...

Full job description

Join Our Team as a Customer Happiness Executive at Hamilton Aquatics!Are you passionate about delivering exceptional customer service and enjoy being the first point of contact for customers? Hamilton Aquatics is seeking a dedicated Customer Happiness Executive to handle all enquiries with efficiency and friendliness, providing clear and knowledgeable information about our programmes. If you thrive in a dynamic environment and are committed to excellence, we want you to be a part of our team!

Job Purpose: (Outline)To provide first point of contact for all enquiries, provides clear and knowledgeable information of the programmes in an efficient and friendly manner.

Key Objectives:

• Key support for Arabic enquiries.
• Answer enquiry phone calls – from the office phone and company mobile phone.
• Answer all enquiry via phone, email, and social media platform from existing and potential customers.
• Help make bookings through enquiries and follow up with potential customers that have not booked.
• Record, report and escalate any complaints and follow up on action taken with relevant people.
• To complete any duty that is deemed necessary by the Senior Management to ensure the smooth running of Hamilton Aquatics.
• All other duties related to the role.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: AED6,000.00 per month

Application Question(s):

• Are you a UAE National?
• Can you start immediately?

Language:

• Arabic? (Preferred)