Job Description

What you will be doing:

  • Assists the Cluster General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments.
  • Has managerial responsibility for all the positions in your remit; ensures the team's talents are developed.
  • Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events.
  • Conveys the Ibis spirit to guests by playing a "hands-on" role in the hotel, embodying sociability and proximity.
  • Ensures quality in the provision of Rooms, Food & Beverage and Meetings services, by implementing reference guides for those departments.
  • Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his/her responsibility.
  • Creates the impetus for working innovatively and on projects across departments, in particular for meetings. To this end, conducts continuous benchmarking on the competition.
  • Conveys Accor values to Heartists through your management style based on proximity, sociability and cross-divisional working methods.
  • Instils a sales mindset to Heartists through continuous stimulation (upselling, incentives, challenges...)
  • Sets sales and expenses budgets for your area of responsibility. Follows them up and ensures corrective actions as necessary. Ensures procedures are implemented and duly applied.


Your experience and skills include:

  • Degree to Masters or equivalent (from university or a specialised sales, hospitality or food & beverage school) or operational experience.
  • 5 to 10 years’ experience in the hospitality, F&B, tourism, working for a large volume business unit.
  • Previous experience in a leadership role within a similar hotel brand or business
  • Passionate to grow and develop self and others
  • Strong relator with ability to build relationships
  • Strategic, creative and able to communicate effectively
  • A proven leader who is able to inspire others
  • Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.
  • Fostering positive owner relations and maximizing performance

Additional Information

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Overview
Job Posted:
6 days ago
Job Expire In:
6d 2h
Job Type
Full Time
Job Role
Bachelor Degree
5+ Years