In Room Dining Order Taker

Main Duties/Responsibilities:

• Take in Room Dining orders over the phone
• Sell and upsell food and beverage items.
• Describe dishes and inform the guest on how the food is prepared and cooked and on the type of beverage available.
• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
• Arrive at work well groomed, prepared and display enthusiasm.
• Well prepared for a long day contribution and utilize time effectively.
• Follow proper payroll and uniform procedures.
• Contribute to departmental standards and best practices.
• Anticipate and service of guests' requirements before requests is necessary.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Be familiar with the beverage service including stemware used and appropriates garnishes.
• Complete opening and closing side work as assigned and has all tables set according to standard.
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
• Service all needs for private dining room or private function.
• Recognize and address potential disruptive or undesirable guests.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management.
  Retrieve and stock all linen, china, silver, glassware and food and beverage items.
• Provide unobtrusive and professional service.
• Attend all the training subjects to the service colleagues and follows all rules and policies of the hotel.
• Handle cash and credit card procedures according to the guidelines of the accounting department.

CANDIDATE PROFILE

• Basic hotel school diploma
• 2 year minimum experience working in a multicultural / 5 star hotel environment.
• Multi skilled.
• Experience in food and beverage or event field.
• Speed and accuracy. (able to manage last minute activities)
• Must be clear and easy to understand over the phone
• Experience in upselling a plus.
• Ability to handle luxury guest volumes on a daily basis.
• Should be able to work under pressure in a customer service environment.
• Must be flexible and ability to work long hours.
• Creative and positive mind set.