· Install, configure, and maintain servers, computer peripherals, IT hardware, application software, software tools, and software patches.
· Troubleshoot and resolve issues related to hardware such as smart boards, printers, and network infrastructure reported.
· Ensure security and efficiency of IT infrastructure, installation of antivirus and software patches. Monitor and remove viruses, spyware, and other unauthorized software, and update security procedures periodically.
· Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
· Perform data backups and disaster recovery operations.
· Conduct briefings and demonstrations for users to enhance system productivity.
· Offer technical services and support at the network level: WAN and LAN connectivity, routers, Unifi access points, switches, and firewalls.
· Support distance and blended learning approaches when required and guide the training of teachers.
· Support the admission department to manage the admission process.
· Configure the firewall and create security policies.
· Manage application and web filters, IPsec VPN, SSL VP.
· Monitor the bandwidth and internet usage.
Monitor and support any transition to a new MIS as and when required
