IT Assistant - Skills and Qualifications
Basic Troubleshooting Skills: Ability to diagnose and resolve common hardware and software issues.
Networking Knowledge:
Proficiency in checking and managing connections between switches and computers.
Competency in patching cables and understanding network topologies.
Familiarity with DHCP for IP address assignment and management.
Basic understanding of VLANs and their configuration.
Low Voltage Cabling:
Experience in pulling, terminating, and testing cables.
Knowledge of cable management and organization for optimal performance.
Communication Skills: Good verbal and written communication abilities for effective collaboration and problem-solving.
Problem-Solving Aptitude: Strong analytical skills to troubleshoot and resolve technical issues.
Additional Useful Knowledge:
Cybersecurity Basics: Understanding of common security protocols and best practices to protect systems and data.
Operating Systems Proficiency: Familiarity with various operating systems (Windows, MacOS, Linux) for diverse environments.
Software Installation and Maintenance: Skills in installing, updating, and maintaining software applications.
Basic Database Management: Knowledge of managing and querying databases (e.g., SQL).
Helpdesk Experience: Prior experience in a helpdesk or customer support role, providing technical assistance to users.
This list should give you a comprehensive outline for the skills and qualifications you're seeking in an IT assistant. It covers the essentials for basic IT support and includes additional knowledge areas that would be advantageous for the role.
