IT Support

URGENT HIRING: IT SUPPORT

We are currently hiring an IT Support to help end users effectively use hardware & software and work on maintaining and monitoring the computer systems and networks to ensure optimal performance.

Main Responsibilities of an IT Support:

• Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
• Assisting with the setup and deployment of new devices, including computers, network printers, and mobile devices
• Managing user accounts and access permissions, ensuring data security and compliance with company policies
• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
• Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
• Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Key Requirements:

• Proven work experience as Technical Support Engineer, IT Help Desk, IT Support, or in a similar role
• A degree in IT, CS, ICT, MIS or another relevant course
• In-depth knowledge of the following: Windows, Linux, Oracle, Remote Desktop Protocol, Avaya IP Phone, Cisco Switches & Routers , NAS, Microsoft Office 365/Google Workspace, Amadeus