Installing and configuring client computer systems.
Responding to client IT support requests.
Meeting with clients to diagnose software, networking, or hardware issues.
Providing technical support on-site or via remote-access systems.
Offering solutions that meet the needs of the client.
Repairing hardware malfunctions, software issues, and networking problems.
Maintaining good client relations.
Tracking and managing work records.
Compiling job reports.
Academic & Trades Qualifications
Education Requirements
· B.sc degree in the field of computer science and/or 4 years equivalent work experience.
Working Experience & Skills
General knowledge of the four network types (LAN, WAN, MAN and GAN).
General knowledge of Active Directory, Outlook, Backups.
General knowledge in Troubleshooting, assembling, disassembling, repairing and monitoring alarm system hardware and electronic devices such as smoke alarms, video cameras, remote controls, audio surveillance equipment and television monitors.
Knowledge of DNS, TCP/IP and other networking concepts.
Desire to learn new technologies and systems.
Ability to operate tools, components and peripheral accessories.
Firm grasp of how the web works, networking, and software products.
Familiarize end users on basic software, hardware and peripheral device operation.
Basic knowledge of Microsoft based server and desktop operating systems, networks and office systems.
Good communication (both verbal and written) skills.
Able to operate effectively in a team environment with both technical and non-technical team members.
Able to maintain professional conduct under stress.
Self-confidence and interpersonal skills.
Analytical and problem-solving skills.
Maintaining a high degree of customer service for all support queries.
