IT Support Officer

We are seeking a skilled IT Support Officer with strong WordPress expertise to join our IT team. The ideal candidate will provide technical support for our internal users and manage our WordPress-based websites. This role requires a blend of technical skills in IT support and specific knowledge in WordPress website management.

At least 3 years of experience with IT, WordPress and Zoho CRM is a must.

Key Responsibilities:

Technical Support:

• Provide first-level technical support to internal users, resolving issues related to hardware, software, and network systems.
• Install, configure, and maintain computer systems, applications, and network devices.
• Troubleshoot various IT-related problems, ensuring timely resolution.
• Assist in the management and maintenance of IT infrastructure, including servers and networks.
• Coordinate with external vendors for specialized technical support.
• Conduct regular system audits and performance monitoring.
• Experience with Office 365.

WordPress Management:

• Manage and maintain the organization's WordPress websites, ensuring they are updated, backed up, and secure.
• Troubleshoot WordPress-related issues, including plugin and theme conflicts.
• Customize WordPress themes and plugins to meet organizational requirements.
• Assist in developing and deploying new WordPress sites.

Documentation and Reporting:

• Document IT procedures, system configurations, and changes.
• Prepare regular reports on IT operations and website performance.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in IT support and WordPress website management.
• Strong understanding of computer systems, networks, and various software applications.
• Familiarity with WordPress, including themes, plugins, and customizations.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.