Receptionist

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.

It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.

A lifestyle for our members.

The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

WHAT WILL YOU DO

Your main duties and responsibilities are:
Answer all incoming reservations calls as quickly as possible, and maximize covers to achieve the daily recommended target

• Ensure to confirm all booking and reservations within 24 hours
• Take and manage new reservations while adding them to SevenRooms
• Handle members and guests’ enquiries or requests, providing correct and accurate assistance or information which meets

their needs

• Ensure all cancelled/refused/waiting lists are recorded with the reason for cancellation/refusal and that all details are

followed up and actioned

• Ensure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout

service to maximize guests’ expectations

• Maintain personal knowledge of all Club’s members and refresh your knowledge constantly

WHAT WE ARE LOOKING FOR

The successful candidate will have the following experience and skills:

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant
• Excellent level of spoken and written English is a must
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Have the ability to drive initiatives to increase brand loyalty
• Ability to work long shifts and be flexible with your time

THE BENEFITS

The Arts Club Dubai is offering a competitive and attractive remuneration and benefits package.