Give a warm and engaging welcome to guests on arrival and perform guest check-in
Take payment from guests on departure and close their bills correctly
Be efficient in assisting guests throughout their stay with any requirements
Sell rooms to walk-in guests at the maximum rate possible
Ensure that the Guest Services desk is manned, operationally prepared and stocked at all times
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided
Ensure all the guests has been assisted in timely manner with their special requests and reservations
Scan the passport of every guest on arrival and save the data correctly
Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
Attend the daily handover briefing at the beginning of each shift
Carry out cashiering duties like foreign currency exchange, paid-outs etc.
Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times
Perform any related duties and special projects as requested by the Front Office Manager/Team Leader
