Supervisor

Supervisor (Food Truck)

At Eathos we believe that the region’s dynamic food and beverage sector presents a wide range of opportunities for the right brands with an innovative edge. We were founded in 2014 and we are in 2 countries UAE & KSA with up to 750 employees.

We are committed for serving exceptional food that makes us the absolute franchisee partners to launch, develop, and revitalize successful dining concepts, to provide our guests with an impeccable dining experience. Our Brick and Mortars are Kababji Grill, Sushi Art, Joga, Rosa's Thai, Cocotte and Tortilla.

Our services have also expanded in 2020 beyond Brick & Mortars to include Cloud Kitchens and wide expansion in Virtual Brands. Eathos currently operates in more than 41 branches across the 2 countries with 6 Cloud Kitchens and up to 15 Virtual Brands.

The Food Truck Supervisor at Alien Burger plays a pivotal role in overseeing the daily operations and ensuring a seamless dining experience for guests. This position involves supervising and coordinating the front-of-house staff, managing customer service, maintaining quality standards, and maximizing operational efficiency.

Responsibilities:

• Supervise and train front-of-house staff
• Assign duties and responsibilities, establish work schedules, and ensure staff adherence to restaurant policies and procedures.
• Monitor and maintain high service standards, ensuring consistency and adherence to the restaurant's brand and quality guidelines.
• Lead by example, displaying a positive and friendly attitude towards guests and staff.
• Oversee the smooth operation of the restaurant, optimizing workflow, and managing resources effectively.
• Monitor dining areas to ensure cleanliness, organization, and compliance with health and safety regulations.
• Coordinating with the kitchen staff to create accurate and timely order lists based on menu requirements and inventory levels.
• Oversee order accuracy, proper timing, and overall guest experience from ordering to service completion.
• Monitor sales performance and implement strategies to achieve sales targets and goals.
• Oversee cash handling procedures, including opening, and closing cash registers, processing payments, and ensuring accuracy in financial transactions.
• Coordinate with the team to address scheduling conflicts, shift changes, and time-off requests.
• Oversee daily DSR (Daily Sales Report) preparation, ensuring accurate recording of sales, voids, discounts, and other financial transactions.
• Handle banking procedures, including depositing cash and checks, reconciling cash register, and preparing financial reports for management.
• Ensure compliance with local laws and regulations regarding tip reporting and distribution.
• Foster a positive and collaborative work environment, promoting teamwork, mutual respect, and effective communication.

Requirements

• Proven experience as a restaurant supervisor or in a similar supervisory role within the foodservice industry.
• Strong leadership and people management skills, with the ability to motivate and inspire a diverse team.
• Excellent interpersonal and communication skills to interact effectively with guests and staff.
• In-depth knowledge of restaurant operations, including customer service, food and beverage, and health and safety standards.
• Ability to remain calm and composed in a fast-paced environment, making quick and sound decisions.
• Strong organizational skills and attention to detail.
• Proficiency in using restaurant management software and computer applications.
• Flexibility to work evenings, weekends, and holidays as required