Job Description
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
About The Role
We are seeking a highly capable and motivated Technical Training Consultant for our Automotive division to play an active part in a team of dedicated trainers in developing competent productive associates by way of assessments, on the job development activities and coaching, supported with engaging training programs as required by Al-Futtaim Automotive Group, underpinned by the respective Brand standards. The role will cover training needs analysis, design, development, planning, curriculum design and implementation of technical training programs utilizing a blended learning approach, including impact measurement. Activities will include, Digital Material development, Video Recording, Face to Face Training Delivery assessments and on-site support and coaching.
Job Duties
- Ensure all training material is up to date and in line with modern repair methods and technology
- Responsible for delivering and supporting all components of associate progress through to certification
- Arranging and conducting competency testing and assessments
- Developing and updating training programmes and material
- Reporting learner attendance, results, and any issues, with emphasis on protecting learner & customer data
- Actively promote equal opportunities and diversity in accordance to company policy avoiding discrimination
- Facilitate training needs analysis of retail market, advise according to market trends and distributor guidelines
- Ensure compliance with management activities through one on ones and monitoring of daily distributor activities
- Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required
- Participate and execute adherence to company and distributor policy and procedure compliance
- Ensure the successful implementation of distributor technical training, fix it right activities, value chain and distributor fundamentals training activities
- Monitor, review and implement occupational health and safety, operational standards, technical support training activities
- Conduct on-going dealer visits to identify individual training requirements, network support and complete post course follow up evaluations
- Support all branches with training in relation to technical support in terms of campaigns, service schedules and equipment audits
- Support new model launch activities and external company training by way of material development with the support of the technical training team subsequent delivery
Minimum Qualifications and Knowledge:
- High level of proficiency in both written and Spoken English, (additional languages advantageous)
- High level of proficiency with digital learning platforms & material / video editing software
- Driving License
A High-Level Qualification in:
- Technical area applicable to the technical discipline (Passenger Cars)
- Adult learning or training and assessment certificate or equivalent
Minimum Experience:
- Min of 2 years of Technical Training or Coaching role
- Min of 5 years of Automotive Industry Experience
- Proficient to Master Technician Level or industry equivalent
- Customer Facing Role Experience Advantage
- Assessment qualification Advantage
- Ability to demonstrate modern vehicle diagnostic and repair methods?
Job-Specific Skills:
- Ability to train and coach, build relationships and utilize skills appropriately
- Ability to provide outstanding customer service
- Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment
- Ability to maintain strong, accurate administration skills
- Ability to communicate in a clear, concise manner and listen attentively to understand and then be understood
- PC Literate, proficient in Microsoft Office programs and video authoring and editing software
- Ability to develop tailored training materials to suit the local market
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
