We are seeking a friendly and experienced Waitress to join our dynamic team. The ideal candidate will provide excellent customer service, take accurate orders, and deliver food and beverages promptly. The Waitress will play a key role in enhancing our customers' dining experience and contribute to the overall success of our establishment.
Responsibilities:
1. Customer Service:
- Greet and seat customers in a friendly and welcoming manner.
- Take orders accurately and answer questions about menu items.
- Provide recommendations based on customer preferences and dietary restrictions.
- Ensure customer satisfaction by addressing any concerns or issues promptly.
2. Order Processing:
- Enter orders into the POS system accurately.
- Collaborate with the kitchen staff to ensure timely and accurate preparation of orders.
- Verify the accuracy of orders before serving to customers.
3. Table Maintenance:
- Set up and maintain clean and organized dining areas.
- Clear tables efficiently and reset them for the next guests.
- Ensure that tables are properly set with silverware, glassware, and condiments.
4. Team Collaboration:
- Work closely with kitchen and bar staff to coordinate order delivery.
- Communicate effectively with team members to ensure a smooth dining experience for customers.
- Assist colleagues during peak hours to ensure excellent service.
5. Upselling and Promotion:
- Promote daily specials and upsell additional menu items to increase sales.
- Suggest appetizers, desserts, and beverages to enhance the overall dining experience.
6. Cash Handling:
- Process customer payments accurately using POS systems.
- Handle cash and provide change to customers when necessary.
Qualifications:
- Previous experience as a Waitress in a fast-paced restaurant/hotel setting.
- Excellent customer service and communication skills.
- Ability to handle stress and high-pressure situations.
- Knowledge of menu items and the ability to make recommendations.
- Basic math skills for order processing and cash handling.
- Availability to work evenings, weekends, and holidays.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Lift and carry trays with multiple dishes and drinks
