Waitress/Service Crew

Main Job Tasks, Duties and Responsibilities

• Greet customers politely as they enter the restaurant
• Introduce self to customers
• Show customers to their tables, present menus to customers
• maintain an up-to-date working knowledge of the menu items and daily specials
• explain the menu items in terms of preparation, ingredients and presentation
• be aware of allergy information on menu items
• answer inquiries about food and beverage items on the menu and offer food suggestions
• inform customers of special items not listed on the menu
• take food and beverage orders accurately including any special requests
• check food orders with customers to ensure correctness
• input the order into POS System
• work with kitchen staff to process and expedite food orders
• pre-set table for the orders
• deliver and serve food at tables
• use established food handling and serving techniques
• ensure customers are satisfied with their food orders, beverages and service
• upsell food and beverage items throughout the meal
• monitor customer's needs and promptly handle requests
• handle customer complaints in a polite and professional manner
• maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
• process cash and credit card payments
• Prepare to-go boxes for customers
• re-set and prepare table for customers including decorations, condiments, napkins, utensils
• maintain a clean and organized service area
• dispose of trash according to established procedures
• perform any side-work as requested
• comply with safety, health and hygiene policies and procedures