fulfillment process.
· Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
· Project a professional company image through phone, chat and email interactions.
· Recognize, document and alert supervisors of trends in customer calls.
· Generating and monitoring performance reports to achieve higher customer satisfaction.
· Uphold high customer service standards.
Qualifications:
· Have experience in the same field.
· Great Communication skills
