Guest Service Agent

Greeting and Welcoming Visitors:

• Welcome visitors and clients with a warm and friendly demeanor.
• Provide a professional and courteous reception experience.
• Assist visitors with inquiries and direct them to the appropriate person or department.

Managing Incoming Calls:

• Answer incoming calls in a timely and professional manner.
• Transfer calls to the relevant individuals or take accurate messages when necessary.
• Handle general inquiries and provide information about the company.

Managing Front Desk Operations:

• Maintain a clean and organized front desk area.
• Manage the reception area, ensuring a neat and professional appearance.
• Receive and distribute mail and packages.

Scheduling and Appointments:

• Schedule appointments and meetings for company personnel.
• Coordinate meeting room reservations and manage conference room schedules.

Administrative Support:

• Provide administrative support to various departments, including data entry, filing, and photocopying.
• Assist with handling office supplies and inventory management.

Communication and Coordination:

• Liaise with internal teams to relay messages and coordinate visitor arrivals.
• Assist with coordination and logistics for events or company gatherings.

Requirements:

• High school diploma or equivalent qualification.
• Proven experience as a Receptionist or in a customer service role is a plus.
• Excellent communication and interpersonal skills.
• Professional and pleasant demeanor.
• Ability to handle multiple tasks and manage time efficiently.
• Strong organizational and administrative skills.
• Fluency in English Language is preferred.