Bartender

Main Duties/Responsibilities:

• Ensure guests live the “Ultimate Experience”
• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
• Arrive at work well groomed, prepared and display enthusiasm.
• Maintain and control departmental standards.
• Follow proper payroll and uniform procedures.
• Handle all monies and keep bank floats from the hotel.
• Keep bar, fridges and cigars well maintained.
• Requisition, pick up, verify, and store all requisitions for juices, soft drinks and food items used for the bar areas.
• Prepare all needs for larger groups and packages.
• Stock the bar areas with, juices, soft drinks, glassware and condiments.
• Develop a complete working knowledge of the menu items and their ingredients and preparation.
• Develop a complete working knowledge of all products served by the bar, i.e. mocktails, specialty drinks, etc.
• Ensuring the bar is presented with high quality style recipes.
• Order according to events after investigating with the managers the requirements.
• Transfer all extras to other outlets to avoid wastage and spoilage.
• Understand the menu and the daily specials as well as what is not available.
• Maintain all par stocks during service.
• Ensure that all details of service are performed properly and that every guest receives the highest quality of service.
• Ensuring bar area cleaned and well maintained.
• Keep bar records and files well updated.
• Monitor temperature records, recipes and daily availabilities up to date.
• Minimize and control breakage.
• Be creative and innovative during low seasons and high seasons to utilize revenue by implementing beverages, cocktails and Mocktails.
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• Ensure proper mixing, blending, etc. of drinks.
• Service all drinks for service bar area, guests and the bar area.
• Keep the bar area neat and tidy at all times clearing dishes and glassware whenever possible.
• Ensure that the bar is stocked and all side opening and closing duties are completed.
• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
• Report any accident immediately, no matter how minor, to a manager.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management.
• Carry trays, bus and reset tables with linen, china, glass and silver if requested.
• Handle any problem this may arise informing a manager of the problem and how it was resolved.
• Participate in service activities when needed.
• Present grooming according to the hotel standards.
• Attend all the training subjects to the service colleagues and follow all rules and policies of the hotel.
• Be flexible in assisting around different areas of the hotel in response to business and client needs.
• Identify potential problems and ask for assistance before breakdown occurs.
• Provide lateral service within the hotel whenever needed.
• Coordinate and respect decisions by the team leader.
• Provide bar related trainings for the service staff.
• Share bar related topics and information via notice boards.
• Support team members when required for service.
• Maintain and order equipment’s according to the needs.
• Maintain all bar files and follow hygiene standards.
• Maintain stock.
• Use expiry labeling effectively.
• Ensure beverages are issued and recorded correctly.
• Assist the service team when needed.

CANDIDATE PROFILE:

• Minimum of one year experience in 5* hotel experience as a bartender.
• Knowledge in Micros and cashiering procedure.
• Well versed English communication and writing skills.
• Complaint handling skills
• Up selling skills.
• Use of techniques and styles of preparing beverages.
• Creativity and bartending techniques.
• Experience in different bars.
• Should be able to work under pressure in a customer service environment.