Booking Coordinator

Our Partner is seeking a highly organized and detail-oriented Booking Coordinator to join the photography company. The Booking Coordinator will play a vital role in managing the booking process, coordinating photography sessions, and ensuring a smooth and enjoyable experience for the clients. The ideal candidate will have a passion for photography, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities:

• Respond promptly and professionally to client inquiries regarding photography services, pricing, availability, and package details.
• Communicate with clients to understand their specific photography needs and preferences.
• Provide clear and accurate information about the services, packages, and additional offerings.
• Coordinate photography sessions and schedule appointments based on client preferences and photographer availability.
• Maintain an organized system for managing bookings, including calendars, appointment confirmations, and reminders.
• Ensure that all necessary details, such as location, time, and special requirements, are communicated effectively to both clients and photographers.
• Collaborate with photographers to ensure their availability and readiness for scheduled sessions.
• Coordinate the allocation of photography equipment, props, and any other resources required for each session.
• Manage the logistics and availability of indoor and outdoor photography locations.
• Provide exceptional customer service, ensuring a positive and enjoyable experience for the clients throughout the booking process.
• Assist clients in selecting the most suitable photography packages and customize them according to their preferences.
• Address any concerns or issues raised by clients promptly and professionally, seeking solutions to ensure client satisfaction.
• Maintain accurate and up-to-date records of all bookings, client details, and session specifications.
• Prepare contracts, invoices, and any other necessary documentation related to the booking process.
• Ensure compliance with company policies and procedures, including obtaining necessary permissions and releases.
• Identify opportunities for upselling additional services, such as prints, albums, or extended sessions.
• Provide clients with information on additional products and offerings, promoting their value and benefits.
• Collaborate with the sales team to support their efforts in generating leads and converting them into bookings.

Requirements:

• High school diploma or equivalent. Additional education or certification in photography, event planning, or a related field is a plus.
• Proven experience as a Booking Coordinator, Customer Service Representative, or similar role in the photography industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain professional relationships with clients.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Knowledge and passion for photography, understanding different photography styles and requirements.
• Proficiency in using booking software, scheduling tools, or CRM systems. Familiarity with photography editing software is a plus.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• Customer-focused mindset, committed to delivering outstanding service and exceeding client expectations.
• Professional and friendly demeanor, with the ability to remain calm and composed in high-pressure situations.

Benefits:

-Annual bonus

- Annual Health Insurance

- Annual Return Ticket to Home Country

- Company visa provided