Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Frequently attend educational seminars (provided by the management) to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Requirements
- Should have Fluent English to deal with international Clients
- Must be based in Dubai
- experience in a call/contact center environment.
- healthcare industry Experience is a must.
- Ability to multi-task swiftly, set priorities and manage time effectively.
- Customer focus and adaptability to different personality types.
- Positive demeanor with a high level of emotional intelligence and independence.
