Call Center Agent

Arabic Speaker Call Center Agent- FEMALES ONLY

We are looking for an Arabic Speaker ,Females, Call Center Agent who can join immediately to join our team work in a Medical Centre in Sharjah. JOB SUMMARY: To receive and answer calls from patients requiring medical services or clarification regarding a products or services of the Medical Centre, this includes appointments and scheduling of the patient to their desired doctors. the call center employee has to be well versed with medical information and must have the ability to convey the information in a clear manner.

DUTIES AND RESPONSIBILITIES:

• Record the call details in the system along with summary of query
• Ensures patients details are updated in the relevant databases
• Answering or making calls to patients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that patients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry patients, as needed.
• Building lasting relationships with patients and other call center team members based on trust and reliability.
• Maintain the high standard of telephone etiquette when answering calls.
• Making sales or recommendations for products or services that may better suit client needs.
• Adhering to all company policies and procedures.

Requirements

• Proficiency with computers, especially with CRM software, and strong typing skills.
• Excellent interpersonal and communication skills.
• Good command of written and spoken English language.
• Must have health care or selling experience.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.

QUALIFICATION High school diploma/Bachelor degree

Experience: Medical call center: 2 years (Required)

Language: Arabic (Native) English ( Excellent command of oral and written English )

FEMALES candidates only