Customer Service Representative

Overview of the role:

The buying estimator is responsible for inspecting vehicle purchase, body repairs, damaged , defect , ownership transfer , maintain the system appraisal and other related services for vehicle buying process . This position requires the ability to work independently with minimal supervision in order to provide accurate estimates of costs while maintaining customer satisfaction. The ideal candidate will be detail-oriented, vehicle condition knowledge, have excellent communication skills, possess strong organizational skills, be self-motivated, reliable, and punctual. This person must also be comfortable working on multiple tasks at once.

What you will do:

• Prepare estimates from the vehicle inspection tool, including vehicle condition, body shop specifications and provide the accurate prep quote for the used car.
• Accurately assess physical and mechanical condition, and capture vehicle data attributes.
• Liaise with CoE pricing and head of purchasing to determine the most suitable market value for all incoming vehicles.
• Ensure that the stock mix is balanced and priced appropriately for faster stock turnover
• Ensure the Retail purchased car preparation is matching the estimated preparation (max variance 10%) from the time of purchase

Required Skills to be successful:

• Knowledge of vehicle inspection tool, including vehicle condition, body shop specifications, and provide the accurate prep quote for the used car, damage, cosmetic and mechanical accuracy in estimation
• Accurately assess physical and mechanical condition, and capture vehicle data attributes.
• Background in: W/S, Body shop, Insurance estimator, Automotive mechanical and body condition knowledge.
• Team player, customer facing experience  and objectives driven
• Arabic language will be an advantage

About the Team:
The role will report to the Manager - Buying and Trade and will be working in a dynamic and busy environment wherein you will be dealing directly with customers 

What equips you for the role:

• Minimum Qualifications and Knowledge: high school.
• Minimum Experience: 2 year in  car estimate / inspection / mechanic knowledge .
• Job-Specific Skills: Experience in Buying or selling of vehicles, Floor experience in a major Franchise Workshop, MS Office Skills, verbal and written communication skills in English.
• Behavioural Competencies: Ability to handle high level of activity, Emotional Maturity to handle and satisfy internal and external customers, Sensitivity and Team Work to work and excel in a multicultural work environment. Ability to remain focussed on the set monthly targets and to be self-driven to achieve and excel them. Ability to do self- review and continuously improve

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.