Responsible for handling service/product related inquiries through calls, WhatsApp, social media, email or other sources. Also manages price inquiries, patient appointments and provides a high level of support and information to patients/guests
Handle incoming calls from patients, addressing inquiries, scheduling appointments, and providing relevant information.
Make outbound calls to promote CosmeSurge services, follow up on patient appointments, confirmations, and conduct post-appointment surveys.
Effectively manage and prioritize patient leads, ensuring timely follow-ups for appointment scheduling and medical inquiries.
Educate patients on clinic services, appointment procedures, and any necessary preparations.
Input and update patient information accurately in the lead and call management systems.
Resolve/Escalate patient concerns, complaints, and inquiries in a timely and empathetic manner.
Maintain a thorough understanding of clinic services, policies, and procedures to provide accurate information to patients.
Monitor and manage patient feedback and reviews, addressing any issues and identifying areas for improvement.
Work closely with the Marketing, call center and lead management teams to contribute to the overall efficiency and effectiveness of the leads.
Document and track patient interactions and feedback for reporting and analysis purposes.
Maintain and provide relevant documents/trackers as per the operational requirements.
To carry out relevant tasks & assignments as required and requested by immediate supervisor/management.
To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
Be updated about the accepted insurance cards in the hospital/clinics
