Job Description

Dr. Joy Dental Clinics LLC is looking for Dental Call Center Executives to join our Call Center team based at our Corporate Office in JLT.

Responsibilities

  • Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

Requirements

  • Excellent Communication in English
  • Should have Healthcare/Dental experience and qualification
  • Should have Dental knowledge
  • Flexible to work in shifts
  • Should be an active listener and should be able to empathise with patients
  • Proficient with MS Office
  • Should be calm and confident
  • Ability to speak in Arabic would be an added advantage

** Should be available to join immediately

Job Overview
Job Posted:
4 days ago
Job Expire In:
5d 17h
Job Type
Full Time
Job Role
Executive
Education
Bachelor Degree
Experience
2 Years