Dr. Joy Dental Clinics LLC is looking for Dental Call Center Executives to join our Call Center team based at our Corporate Office in JLT.
- Answer inbound calls to assist new and existing patients with scheduling, canceling and rescheduling appointments for dental examinations and/or dental treatment.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
- Excellent Communication in English
- Should have Healthcare/Dental experience and qualification
- Should have Dental knowledge
- Flexible to work in shifts
- Should be an active listener and should be able to empathise with patients
- Proficient with MS Office
- Should be calm and confident
- Ability to speak in Arabic would be an added advantage
** Should be available to join immediately