Job Description

City Doctor Home Healthcare LLC is one of the fastest-growing home healthcare organizations headquartered in Dubai, UAE. Being a leader in providing on-site healthcare services in Dubai.

We are seeking Patient Relation/Call Center Agents to provide medical advice and assistance to patients who contact our call center with health-related queries. The successful candidate will work in a fast-paced environment and will be responsible for answering incoming calls, responding to emails, and providing excellent customer service to patients and their families.

Job Description:

· Respond to incoming calls from patients and provide medical advice and assistance based on their health-related queries.

· Assess the patient's symptoms and medical history and provide guidance on appropriate medical care.

· Provide information on medical procedures, medications, and treatment options.

· Schedule appointments and Manage patient files and maintain accurate and detailed records of all communication with patients.

· Maintain accurate and detailed patient records, including medical history, symptoms, and advice provided.

· Collaborate with other healthcare professionals, including physicians and nurses, to ensure the best possible patient care.

· Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing correspondence, reports, and other documents.

· Adhere to all relevant legal, ethical, and professional guidelines.

· Ensure all standard protocols set by the organization are maintained.

· Meet performance targets, including call quality, call volume, and patient satisfaction.

Desired Candidate Profile

· At least 2 years of clinical experience in a medical setting.

· Medical degree or excellent Knowledge of medical terminology

· Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

· Proficiency with computer systems and software, including electronic health record systems.

· Strong communication and interpersonal skills.

· Strong critical thinking and problem-solving skills.

· Ability to work independently and as part of a team.

· Willingness to work flexible hours, including evenings, weekends, and holidays.

· Fluency in multiple languages is plus.

· Ideal candidate should be a graduate and have excellent communication and interpersonal skills.

Physical Demands:

· The ability to sit for extended periods of time.

· The ability to use a computer and telephone for prolonged periods of time.

Job Overview
Job Posted:
4 days ago
Job Expire In:
5d 17h
Job Type
Full Time
Job Role
Bachelor Degree
2 Years