Job Description
About Us: SV digital is a dynamic and innovative digital marketing agency that specialises in delivering outstanding results for our clients. With a talented team of digital marketing experts, we work collaboratively to create customised strategies that drive business growth. We are seeking a Client Service Executive to join our team and help us maintain excellent client relationships while ensuring the successful execution of digital marketing campaigns.
Job Overview:
Job Title: Client Success Executive
Location: Abu Dhabi & Dubai
As a Client Service Executive at SV Digital, you will play a crucial role in ensuring our clients' satisfaction by acting as the primary point of contact between the agency and our clients. You will be responsible for understanding client needs, managing projects, and working closely with our internal teams to deliver exceptional digital marketing services.
Key Responsibilities:
- Serve as the main point of contact for assigned clients, building and maintaining strong client relationships.
- Understand client goals, objectives, and challenges, and translate them into effective digital marketing strategies.
- Collaborate with cross-functional teams, including marketing, design, and development, to ensure successful project execution.
- Develop and present client reports, performance metrics, and recommendations.
- Monitor project timelines and budgets, ensuring projects are delivered on time and within scope.
- Follow up on pending & recurring payments
- Proactively identify opportunities for upselling and expanding services to existing clients.
- Stay up-to-date with industry trends and digital marketing best practices to provide valuable insights to clients.
- Handle client inquiries, concerns, and feedback in a timely and professional manner.
- Assist in the preparation of proposals, contracts, and statements of work.
Qualifications:
- Bachelor's degree in Marketing, Business, or a related field.
- Min 1-2 experience in client service or account management, preferably in a digital marketing agency.
- Strong understanding of digital marketing channels, including SEO, SEM, social media, email marketing, and content marketing.
- Excellent communication and interpersonal skills.
- Exceptional problem-solving and organisational abilities.
- Proficiency in project management tools and software.
- Ability to work collaboratively in a team and independently when necessary.
- Detail-oriented with a commitment to delivering high-quality results.
- Strong analytical skills and the ability to interpret data and metrics.
- Client-focused mindset with a passion for delivering exceptional service.
If you are a dedicated and client-focused individual with a passion for digital marketing, we invite you to join our team at SV digital as a Client Service Executive. Apply today to be a part of our mission to help businesses succeed in the digital landscape.
Please note that driving licence is compulsory.
