Front Desk Management: Greet members and guests with a warm and friendly demeanor.
Handle inquiries and provide information about club facilities, events, and memberships.
Manage phone calls, emails, and in-person inquiries efficiently.
Membership Coordination: Assist in processing new membership applications and renewals.
Maintain accurate membership records and databases.
Coordinate member check-in and access to club facilities.
Appointment Scheduling: Schedule and confirm appointments for club services, such as fitness classes or spa treatments.
Ensure that members and guests are informed of their scheduled activities.
Administrative Tasks: Maintain and organize club documents, forms, and supplies.
Assist in creating and distributing club newsletters, announcements, and event schedules.
Event Support: Collaborate with club event planners to coordinate and support club activities and events.
Assist in event registration and member participation tracking.
Customer Service: Provide exceptional customer service by addressing member inquiries and resolving issues promptly.
Handle feedback and concerns professionally and effectively.