Contact Center Executive - Hindi

• Should be punctual
• Demonstrate a “can do” attitude at all times.
• Handle customers with utmost care and offer them adequate support.
• Ensuring a smooth conversation with any customer and providing necessary service.
• Adhering and following up strictly on Call Centre ethics and scripts provided.
• Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.
• Follow up on SLA for services provided.
• Handling customer complaints or enquiries.
• Reports to be maintained and submitted on timely basis as per the requirement.
• Additional works allotted to be completed on required time.
• Agent to attend to inbound calls and process service request from the customers.
• Ensure that entries are done correctly and accurately.
• Communicate to Dispatch/Dispatch support for any update on the service.
• Follow up on services initiated (15th minute and 30th minute)
• Driver Assigned and have contacted the customer or have reached the location
• If no Driver assigned- inform customer of the delay and assure that we are arranging the Driver.
• Ensure that SLA is achieved for each service.
• SLA strictly needs to be followed from time that the service was pushed by AFL Team.
• Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)
• Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.
• Follow up again in the 30th minute if the Driver Reached the customer or pick up location.

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Willing to work in any shift timing ?