Wurth Gulf is currently hiring a Customer Management Supervisor.
The Würth Group is the global market leader in the development, production and sale of fastening and assembly materials. The Würth Group is operating worldwide and currently consists of more than 400 companies with more than 2,400 pick-up shops in over 80 countries.In its core business, the manufacturing of assembly and fastening materials, the Würth Group is a firmly established market player. Offering a range of more than 125,000 products, Würth is a reliable partner for more than four million customers from the trades and industry. Other trading and production companies, known as the Allied Companies, operate in related business areas, ranging from the electrical wholesale and electronics to financial services. The performance of the Würth Group is distinguished by customer proximity, services and excellent quality.The Würth Group has more than 83,000 employees, 33,000 of which are permanently employed sales representatives. In the business year of 2021, the group reported a sales volume of EUR 17.1 billion according to the audited annual financial statements.
Core Responsibilities:
Lead the Customer Management team and maintain customer data to support company initiatives and facilitate customer engagement.
Provide insightful and actionable information on customer buying behaviour and trends to the sales management team on a regular basis to grow sales and decrease customer fluctuation.
Identify customer growth opportunities while ensuring customer data quality and maintenance across all customer contact points.
Establish efficient workflow processes and resolve issues related to customer onboarding and data (new and existing).
Resolve operational issues while focusing on process optimization through automation and efficiency.
Generate and maintain in-depth data analyses to help increase customer growth through all customer contact points and proactively prevent and decrease customer fluctuation.
Frequently collaborate with other department leaders and internal teams such as Back Office, Key Accounts, Sales Controlling, Marketing, Logistics, IT, HR, and the Sales Force.
Qualifications
Degree / Diploma in Business Administration or related field.
Customer service or data management experience in a B2B company an asset.
Strong coaching and talent development skills as a people leader.
Willingness to learn and adapt to new requirements and processes.
Ability to easily identify opportunities for improvement and recommend solutions.
Proficient in MS Office applications (Outlook, PowerPoint, Word) with intermediate to advanced Excel skills.
Drive and energy with the ability to manage conflicting priorities and pressures in a fast-paced environment.
Effective communication and presentation skills.
Team player who is comfortable with cross-functional collaboration.
Proven ability to understand the business goals of the company and how to drive them forward in alignment with departmental role and responsibilities.
