Customer Relation Executive

Full job description

Job Summary:
We are seeking a dynamic and results-driven Customer Relations Executive to join our team. The ideal candidate will be responsible for managing customer interactions through various stages of the sales process, including cold calling, lead assignment, lead allocation, lead qualification, after-sales support, and CRM updates. This role requires excellent communication skills, a proactive attitude, and the ability to build and maintain strong customer relationships.

Key Responsibilities:

• Cold Calling:
• Conduct outbound calls to potential customers to introduce our products/services.
• Identify and generate new sales opportunities through targeted cold calling efforts.
• Maintain a high level of product knowledge to effectively communicate benefits and features to prospects.
• Lead Assignment and Allocation:
• Assign incoming leads to the appropriate sales representatives based on predefined criteria.
• Ensure leads are distributed evenly and efficiently to maximize sales potential.
• Monitor and track lead distribution to ensure timely follow-up by the sales team.
• Lead Qualification:
• Qualify leads by assessing their needs, budget, timeline, and decision-making process.
• Gather and document detailed information about potential customers to support the sales team.
• Utilize various methods (e.g., phone calls, emails, online research) to qualify leads effectively.
• After-Sales Support:
• Conduct follow-up calls with customers after the sale to ensure satisfaction and address any concerns.
• Provide post-sales support and assistance to enhance customer experience and retention.
• Gather feedback from customers to improve products/services and inform future sales strategies.
• CRM Updation and Addition:
• Maintain accurate and up-to-date customer information in the CRM system.
• Add new leads, update existing records, and ensure data integrity within the CRM.
• Generate and analyze CRM reports to identify trends, track performance, and support decision-making.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in a customer relations or sales role, preferably involving cold calling and lead management.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Excellent organizational and time-management abilities.
• Ability to work independently and as part of a team.
• A proactive and customer-focused mindset.

Additional Information:

• Full-time position
• Competitive salary and benefits package
• Opportunities for professional development and growth within the company

Join our team and help us build lasting relationships with our customers while driving our business forward!

Job Type: Full-time

Application Question(s):

• Are you in Visit Visa, Employment Visa, Cancelled Visa, Dependent Visa?
• Can you join immediately?

Education:

• Bachelor's (Required)

Experience:

• Customer Relation: 1 year (Required)

Language:

• Hindi , English (Preferred)