Job Description

The purpose of this position is to provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Ensure excellent standards of service and a high level of customer satisfaction is maintained. Handle complex situations; prepare customer service summary reports.

  • Attracts potential customers by answering product and service questions, suggesting information about other products and services.
  • Demonstrate passion for excellence with respect to treat and care for customers.
  • Maintain balance between company policy and customer’s situation.
  • Take payment information and other relevant information such as addresses and phone numbers.
  • Maintains customers’ records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaints , determining the cause of the problem selecting and explaining the best solution to solve problem, expediting correction or adjustment, following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer’s information and analyzing customer’s needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
  • Responsible for compiling and generating reports as they relate to customer service surveys.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Utilize computer technology to handle high call volume.
Job Overview
Job Posted:
4 days ago
Job Expire In:
1w 2d
Job Type
Contractual
Job Role
Executive
Education
Bachelor Degree
Experience
2 Years