Primary duty will be to handle inbound/outbound customer service calls through phone, email and in person meetings.
Manage online guest communication through various booking platforms to answer questions, provide home access instructions, verify payments, and other management to support confirmed reservations.
Collaborate with team to identify opportunities, plan, and execute management of potential customer issues.
Learn and communicate company services and policies and stay on top of policy changes
Handle large volume of calls, online messages, and Slack communications simultaneously and formulate solutions
Attend weekly department meetings
Work within our management tool to document all situations
Maintain homeowner and property information with in our management tool
Attend all regular local team and corporate team meetings.
Other responsibilities as assigned.
Responsible for application and registration for the off- plan properties and completed properties using the Oqood system of the Dubai Land Department.
Responsible for application of the Title Deed for the completed properties.
Responsible for applying various procedures in the Oqood System.
Follow up with clients to provide the lacking documents for the application of the registration for the unit thru emails.
Assist the Accounts Department with the project construction payment.
Assist the Accounts Department with the registration fees in the Escrow Account. - Manage Noqodi account.
Provide administrative and clerical support to other departments or individuals.
Prepare and submit registered and non-registered units reports on regular basis.
