Logistics Coordinator cum Customer Service Job Description:
1. Coordinate and manage logistics operations, including transportation, warehousing, and inventory management, to ensure timely and efficient delivery of goods.
2. Serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional customer service.
3. Schedule and track shipments, ensuring accurate documentation and compliance with regulatory requirements.
4. Collaborate with internal teams, such as warehouse and procurement, to optimize supply chain processes and improve overall operational efficiency.
5. Maintain and update customer records, including order details, delivery status, and invoicing information.
6. Handle customer complaints and disputes, offering prompt resolutions and maintaining customer satisfaction.
7. Prepare reports and analyze data to identify areas for improvement and implement effective logistics strategies.
8. Ensure effective communication and coordination with external stakeholders, such as suppliers, carriers, and customs agencies.
9. Monitor inventory levels and coordinate with suppliers to replenish stock in a timely manner.
10. Stay updated on industry trends and best practices in logistics and customer service.
11. Ensure compliance with company policies, procedures, and safety standards.
12. Contribute to the overall growth and success of the organization by actively participating in continuous improvement initiatives.