Position Overview: As a Customer Service Representative - Social Media and WhatsApp Booking Specialist, you will play a pivotal role in managing bookings and providing exceptional customer service to our clients. You will be responsible for handling inquiries, processing bookings received through social media platforms and WhatsApp, and confirming reservations through phone calls. This role requires excellent communication skills, attention to detail, and a passion for delivering outstanding customer experiences.
- Respond to booking inquiries and customer messages on social media platforms and WhatsApp promptly and professionally.
- Efficiently manage booking requests, ensuring accuracy and completeness of information.
- Make outbound phone calls to clients for reservation confirmation and any additional details required.
- Provide information about our services, pricing, and promotions to potential clients.
- Resolve customer complaints or issues in a courteous and timely manner.
- Maintain accurate records of all interactions in our CRM system.
- Collaborate with other team members to ensure a seamless booking process and outstanding customer experience.
- Stay up-to-date with our products, services, and promotions to effectively assist customers.