Customer Service Executive

Full job description

We are looking for a Female Customer Service executive with Healthcare background to join our team at the Dubai Herbal & Treatment Centre.

This position is responsible for handling customer service desk duties, delivering a high standard of patient-care and services to all customers, whereby your role will include key responsibilities such as:

• Demonstrates commitment to Customer Satisfaction.
• Execute general customer service activities (customer interaction, booking management, billing processing, handling calls)
• Provides excellent communication, problem-solving and professional phone etiquette skills for achieving customer satisfaction.
• Handles customer complaints on the spot concerning customer Service and shares the information with other departments if necessary.
• Ensure that the customer calls are handled and answered in a timely and accurate manner.
• Maintain in-depth working knowledge of the company’s brands, systems and processes.
• Maintain communication with customers via emails, phone calls, emails, etc.
• Prepare documentation and reports on routine customer correspondence for future reference purpose.
• Carries out any other reasonable tasks requested by the Manager to aid the smooth running of the DHTC.

Job Types: Full-time, Permanent

Salary: AED4,000.00 per month

Job Types: Full-time, Permanent

Pay: AED3,800.00 - AED4,000.00 per month

Application Question(s):

• Are you female with Healthcare background?
• Please confirm that the advertised package of 4000 is meeting your expectations?

Experience:

• Healthcare: 2 years (Required)
• customer service: 2 years (Required)