Customer Service Executive - Billing...

We are searching for a highly motivated and customer-focused Customer Service Executive to join our growing team. You will be responsible for providing exceptional customer service to our clients regarding billing and collection matters. This role requires a blend of excellent customer service skills combined with a strong understanding of accounting principles to manage billing inquiries, process payments, and ensure accurate financial records.

Key Responsibilities:

· Manage and resolve customer inquiries related to billing and payments promptly.

· Process invoices, payments, and adjustments accurately and within agreed timelines.

· Research and investigate billing discrepancies to identify and resolve issues promptly and accurately.

· Maintain up-to-date records of customer accounts and transactions.

· Collaborate with the accounting department to ensure accurate financial reporting and compliance with accounting policies and regulations.

· Implement effective collection strategies to reduce outstanding receivables and improve cash flow.

· Prepare and provide regular reports on billing activities and collection progress to management.

· Assist in the continuous improvement of billing and collection processes to enhance efficiency and customer satisfaction.

· Provide support for financial audits by ensuring all billing and collection documents are accurate and readily available.

· Liaise with sales and customer support teams to resolve billing disputes and negotiate payment plans where necessary.

Skills:

• Minimum 2 years of experience in customer service, ideally in a billing or collections environment.
• Preference will be giving to candidates who can join immidietly.
• Strong understanding of basic accounting principles, including accounts receivable, payable, and invoicing processes.
• Excellent written and verbal communication skills in English, with the ability to communicate complex information in a clear and concise manner.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work effectively under pressure and meet deadlines.