Good knowledge of product and services to assist the customer.
Ensure that all customers receive proper attention and are treated equally.
Monitor the counters and ensure that staff is available at the counters to help the customers.
Make the customer aware about our product and services
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Provides quality service by enforcing quality and customer service standards.
Make recommendations to management to improve customer experience, Follow communication procedures, guidelines, and policies
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Processing orders, forms, applications, and requests.
Responsible for all basic cleaning in and around the facility or office building
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Greet customers in the warmest possible way and find out their problem or reason for calling and pitch ideas for improving customer care.
Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services.
Receive customer service new inquiries and respond to customer inquiries.
Promote company’s product and services.
Resolve complaints through phone, email, or social media.
Identify needs/wants of customers.
Encourage customers to complete surveys.
Provides quality service by enforcing quality and customer service standards.
Direct customers to online or offline resources
Update customer records in the system, including notes about interactions
Create and maintain reports about customer interactions
Make recommendations to management to improve customer experience, Follow communication procedures, guidelines, and policies
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
