Job Description
  • Good knowledge of product and services to assist the customer.
  • Ensure that all customers receive proper attention and are treated equally.
  • Monitor the counters and ensure that staff is available at the counters to help the customers.
  • Make the customer aware about our product and services
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Provides quality service by enforcing quality and customer service standards.
  • Make recommendations to management to improve customer experience, Follow communication procedures, guidelines, and policies
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Processing orders, forms, applications, and requests.
  • Responsible for all basic cleaning in and around the facility or office building
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Greet customers in the warmest possible way and find out their problem or reason for calling and pitch ideas for improving customer care.
  • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services.
  • Receive customer service new inquiries and respond to customer inquiries.
  • Promote company’s product and services.
  • Resolve complaints through phone, email, or social media.
  • Identify needs/wants of customers.
  • Encourage customers to complete surveys.
  • Provides quality service by enforcing quality and customer service standards.
  • Direct customers to online or offline resources
  • Update customer records in the system, including notes about interactions
  • Create and maintain reports about customer interactions
  • Make recommendations to management to improve customer experience, Follow communication procedures, guidelines, and policies
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
Job Overview
Job Posted:
1 week ago
Job Expire In:
2w 2d
Job Type
Full Time
Job Role
Executive
Education
Any
Experience
1 Year