As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers via phone, email, and chat. You will handle a variety of inquiries, including product information, order processing, and troubleshooting. You will also be responsible for escalating complex issues to the appropriate team.
Responsibilities
Provide exceptional customer service via phone, email, and chat
Handle a variety of inquiries, including product information, order processing, and troubleshooting
Escalate complex issues to the appropriate team
Maintain a positive and professional attitude at all times
Be able to work independently and as part of a team
Meet and exceed customer satisfaction goals
Qualifications
High school diploma or equivalent
1+ years of experience in customer service
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong problem-solving skills
Ability to handle stressful situations
Proficient in Microsoft Office Suite
