Customer Service Representative (Mal...

ull job description

Responsible for greeting customers, processing rentals and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with drivers for customer pick-ups.

Key Responsibilities:

• Greet customers, complete necessary rental , disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options.
• Handle customer-related issues; direct other phone calls to appropriate personnel or take messages.
• Complete, review and submit various reports to manager.
• Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
• Enter and maintain information in location logs.
• Complete Car exchange requests in Computer system or manually prior releasing the replacement vehicle.
• Perform related responsibilities as assigned or required.

Skills:

• Ability to use effective sales techniques.
• Knowledge and skill in the operation of Car reservation software.
• Ability to demonstrate effective interpersonal and communication skills with customers.
• Knowledge of Car Rental or Car Leasing operations.
• Good organizational skills.
• Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression to customers and employees.
• Ability to recognize the opportunity to present upgrades to customers.
• Ability to type and perform data entry accurately.
• Ability to process all paperwork according to policies and procedures.
• Ability to write clearly and concisely.
• Ability to understand and follow oral and written directions.

Job Type: Permanent

Application Question(s):

• Car rental experience : 2 years

Experience:

• customer service: 4 years (Required)
• Customer Service Representative: 3 years (Preferred)