Duty Manager

• To assume responsibility for all activities in the hotel in the absence of executive management.
• To be fully aware of all activity within the hotel on a day to day basis.
• To monitor the operation of all departments to ensure all operating standards are maintained.
• To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to instigate appropriate action if this is not achieved.
• To assist in maintaining a high level of security for both guest and hotel property.
• To be fully conversant with all emergency procedures and pertinent local legislation.
• To ensure all workstations are staffed correctly.
• To meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to their room.
• To effectively and efficiently handle and resolve all guests' complaints and problems in all areas of the hotel.
• To pass on the comments, suggestions and recommendations of guests to department heads and the executive committee.
• To ensure an accurate log is kept of all incidents of note occurring.
• To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.
• To operationally assist all departments as may be required.
• To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
• To carry out performance appraisals for all night front office staff.
• To ensure regular inspections of all hotel areas are done at least once every evening.
• To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.
• Keep up to date with hotel emergency procedures.
• Be aware of hotels outside contractors' specifications i.e. pest control, carpet maintenance or window cleaning.
• To organise on a quarterly basis the “early bird” meeting for all night staff and executive management
• To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.

Operational

• To ensure a computer back-up is run every 2 hours.
• To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency.

Financial

• To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger, etc.
• To balance the day’s postings, receipts, cash and credit card payments to the computer print outs at the end of the shift and operate the computer with its automatic night audit system to produce balanced daily results.
• To adhere to the emergency procedure in event of computer failure.
• To handle the assignment of safe deposit boxes to in-house guests in accordance with the hotel’s procedure.
• To process foreign currency exchange and traveller cheque transactions for in-house guests.
• To be conversant and comply with the hotel’s credit policies.
• To distribute sales and statistical reports to selected department and division heads.
• To compile and audit records for follow up by the income auditor
• To receive and check the accuracy of the night float before signing the float control book.
• To avoid late charges and walk-outs and to inform night manager/front of house manager of any such occurrences
• To assist with witnessing of remittance envelopes from the hotel’s other departments and to record events accordingly.
• To ensure all supplies are well stocked for the next day, and to do weekly order through Tahweel, ensuring that it is in line with the budget.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and
exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.