Duty Manager

To supervise all Front Stage Team on shift as well as support the Team leader in ensuring a smooth operation. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Handle guest complaints effectively
• Relieve the Night Manager during vacations
• Conduct trainings on quality awareness for all team
• Maintain privacy of all guests
• Conduct spot checks on profile quality in Opera and ensure team is adhering to the established profile entry standards
• Prepare the weekly roster as well as the monthly attendance sheets for the Front Stage Team
• Control lieu days and public holidays accumulation
• Attend daily shift briefings and monthly communication meetings
• Control the overbooking situation of the day and handle the booking out of guests as needed
• Assist the team leaders when necessary
• Meets, welcomes and bids farewell to VIP and regular guests
• Assist with escorting of VIP and regular guests
• Full awareness of VIP arrivals and departures of the day
• Ensures that VIP in-house guests are contacted at least once during their stay
• Inspect the rooms of all VIP guests prior to their arrival at the hotel
• Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and suite guests
• Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues
• Sign rebates and paid-outs for cashiers, confirming that sufficient back-up and justification has been provided
• Perform any additional duties as requested by Senior Management
• To be fully trained as First Aider for emergency situations
• Full awareness about Fire, Health & Safety of Paramount Hotel
• Check the room allocation for the next day arrivals
• Ensure probationary and yearly appraisals are conducted
• Ensures the lobby desks are free of clutter and are well stocked

Qualifications & Experience:

• Front Stage Operation certificate holder / Bachelor or Master Degree in a given field
• Duty Manager Experience of minimum three years in a 5 star hotel with a minimum of 500 rooms
• Strong team leading & Guest Relation Management skills
• Experience in multi-cultural environment
• Minimum 1 other language (Arabic, Russian, Chinese, French, Spanish, German, Italian)