Fitness Receptionist

Functional Accountability:

• Meet & greet guests coming to the gym
• Prepare fresh cold/hot towels and water
• Maintain a record of all guests and members coming to the gym
• Maintain a tidy reception area and cleanliness of all gym equipment
• Escort to the equipment while explaining all facilities
• Conduct gym Show Around
• Assist other departments whenever needed
• Handled all incoming calls and answered the enquiries made
• Handle all gym correspondence such as replying to email, maintaining and updating SOP's etc
• Continuously working on initiatives and activities to improve the gym and recreation department footfall
• Promote services offered by the business to guests
• Actively promote and sell the various memberships
• Deal with customer enquiries and complaints in a friendly and efficient manner
• Work hand in hand with the pool agents, lifeguards and spa to ensure an excellent health & fitness journey for all guests
• Adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety

Qualifications and Experience:

Experience:

• Experience in hotel or health club industry
• Previous guest relations experience in 5 star hospitality industry

Qualification:

• High school graduate or Front Office operations certificate holder