Front Office Supervisor

Job Expire In 1w 2d

Job Description

Prepare documentation for daily business.
Ensure prompt, efficient and courteous reception of guests.
Record and administer arrival and departures
Assist in training new staff members, coach them and monitor their performance.
Ensure the desk is covered at all times, allocating meal breaks sensibly.
Full awareness of current daily status of hotel.
Ensure smooth hand over to next shift.
Assure guest profiles are updated fully and to check all GSA check in (profile, reg. card, MOP, etc.)
Thoroughly conversant with all room types, décor and outlook.
Be aware of daily functions, events, VIP and group arrivals.
To carry out any other duties as required.
Ensure pre-room allocation in order to have room ready upon arrival as per expected arrival flight time.
To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons.
Ensure unidentified persons are not allowed access to guest rooms.
Report any accidents (guest or staff)
To be fully aware of the Health and safety Policy.
To be aware of fire and bomb procedures.
Take care in work to avoid accidents.
To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline.
Report suspicious characters or suspect packages.
Security of payment.
Alert to fraud

Job Overview

Job Posted:

1 week ago

Job Expire In:

1w 2d

Job Type

Full Time

Job Role

Executive

Education

Bachelor Degree

Experience

2 Years

Grand Excelsior Hotel